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End of Life (EOL) Policy

Products reach their end of life due to many reasons such as the release of newer versions, changing customer needs, changing market needs or disruptive technologies. This leads to the emergence of newer products that meet current and future business needs and technology stack. While products reaching their End of Life is a natural cycle, we recognize that it is also an important aspect that our Customers need to take into account, into their plans. In order to help our valued Customers cater to end of life needs as part of their overall plans, and in order to help them make smooth transitions to newer platforms and products, we have charted out the end of life policy for our products.

1. Product Support Available

Type Description
Upgrade Protection Under Upgrade Protection, Customers are entitled to standard support including bug fixes through fix packs and up to date product versions that have exciting new features to support businesses. Upgrade Protection needs to be bought, and must be renewed annually, without a break from the time of purchase of product licenses.

1.1 What is offered under Upgrade Protection?

Support Offerings Upgrade Protection
Technology Updates (Support for new versions of JRE, Web browsers, Operating systems, Databases, Application servers, 3rd party dependencies etc.)
Fix Packs catering to Bug fixes
New Releases including New Features and Improvements

2. The End of Life of a Product

Every major version of the product has minimum lifetime of 3 years after which the version reaches End of Life unless that is not announced. Once a product reaches End of Life, then no support is available for it. However, if required, Extended Support can be availed before the End of Life is declared.

Before a Product reaches it’s End of Life, customers and partners are advised to exercise either of the below options:-

a) Upgrade to a newer version of the product if they have upgrade protection (preferred option) or

b) Extend the support by obtaining Extended Support

2.1 Extended Support

Extended Support can be availed for a derived value as part of a separate agreement for an additional period of 1 year beyond the End of Life of a product. This is provided the customer has an upgrade protection for the product. Extended Support needs to be bought for the concerned product. No further support is available for a product that has reached it’s End of Life, beyond the Extended Support period. All issues to be fixed and testing will be done in an environment provided by the customer. All dependencies needs to be managed by customer during the extended support.

 

3. Product-Wise End of Life Details

3.1 End of Life for DotSphere Work Manager (DotSphere User Interface)

Version    Launch    Date End of Life Extended Support
3.x.x 25 Jun 2007 01 Dec 2014 Not Available
4 31 Aug 2010 01 Dec 2014 Not Available
5 15 Sep 2011 01 Dec 2014 Not Available

3.2 End of Life for Dotsphere Industry Accelerator (Dotsphere Case Manager)

Version    Launch    Date End of Life Extended Support
4 31 Aug 2010 01 Dec 2014 Not Available
5 15 Sep 2011 01 Dec 2014 01 Dec 2015
6 07 Mar 2013 Not Announced Not Announced
6.1 07 Jul 2013 Not Announced Not Announced
6.2 13 Sep 2013 Not Announced Not Announced
6.3 1 Jan 2014 Not Announced Not Announced

3.3 End of Life for Dotsphere Capture

Version    Launch    Date End of Life Extended Support
2.x 05 Apr 2008 31 Dec 2010 31 Dec 2011
3.x 28 Nov 2008 31 Dec 2011 31 Dec 2012
4.0 30 Dec 2008 31 Dec 2012 31 Dec 2013
4.3 15 Sep 2011 31 Dec 2014 31 Dec 2015
5.0 29 Mar 2013 Not Announced Not Announced
5.1 10 Jul 2013 Not Announced Not Announced
5.2 08 Nov 2013 Not Announced Not Announced
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