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A LEADING AFRICA-FOCUSED BANK IN ZAMBIA

CHALLENGES
  • Happy business man holding a modern laptop computer with his team in backgroundBank was dealing with great difficulty in managing the physical records, since a long time, which had stemmed unnecessary hassles.
  • Amending the physical records of the customers had become a compliance/statuary challenge.
  • Working in synchronization with the core banking system, BankMaster was a challenging job.
  • Bank wanted the Account Opening & KYC process to be agile and visible, so that they could reduce the Turn-Around-Time and also save costs.

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A LEADING BANK & FULL-SERVICE FINANCIAL GROUP

dreamstime_m_6528880CHALLENGES
  • The¬†corporate and investment banking group within the company wanted to replace their incumbent ITS Workflow solution, which was built on Ovaflow technology.
  • The company wanted a solution that could facilitate the different departments to communicate in a better way, by simplifying the channels through which the entities communicate.

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A LEADING INTEGRATED FINANCIAL SERVICES GROUP

CHALLENGES
  • Mobile-phone-usage-iStock_000028966020_LargeThe existing solution in the company was a thick client, Visual Basic 6, which was used for day-to-day transactions. Although the thick client was able to connect to a network and a server, it had performance issues.
  • VB 6 did not support the features of a document management system, due to which keeping a track of the documents in an efficient manner, was a challenge.
  • The existing solution did not provide the flexibility of a BPM and ECM solution.
  • The bank was using Bridge as an integration layer, which was not a full-fledged ESB and there was no standard way to communicate with it.

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A PREEMINENT BANKING GROUP IN DUBAI

CHALLENGES
  • hiring_35879The Account Opening process which was paper intensive had become a strenuous job for the staff.
  • Customers, who opened new accounts, were receiving their account number in five days.
  • Due to paper-intensive environment, internal costs were very high.
  • There were no facilities to track the AO process or bottlenecks.
  • There was no option to have drill down report view of operational data.

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